ANALISIS KEMAMPUAN BAHASA INGGRIS MAHASISWA PARIWISATA ITB STIKOM AMBON DALAM KONTEKS INDUSTRI PERHOTELAN
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Abstrak
Penelitian ini bertujuan untuk mendeskripsikan kemampuan Bahasa Inggris mahasiswa Program Studi Pariwisata ITB STIKOM Ambon dalam konteks kebutuhan industri perhotelan. Menggunakan pendekatan kualitatif deskriptif, penelitian ini menggali secara mendalam pengalaman, persepsi, dan tantangan yang dihadapi mahasiswa dalam mengembangkan kemampuan komunikasi berbahasa Inggris untuk keperluan profesional di bidang hospitality. Informan penelitian berjumlah dua belas orang, terdiri dari delapan mahasiswa aktif semester V dan VII, serta satu supervisor dari hotel berbintang di Kota Ambon. Data dikumpulkan melalui wawancara mendalam (in-depth interview), observasi partisipatif di kelas dan lingkungan kampus, serta studi dokumentasi terhadap dokumen kurikulum dan portofolio pembelajaran mahasiswa. Analisis data menggunakan model interaktif Miles, Huberman, dan Saldana (2014) dengan tahapan kondensasi data, penyajian data, dan penarikan kesimpulan. Keabsahan data dijamin melalui triangulasi sumber dan teknik. Hasil penelitian mengungkapkan tiga tema utama: (1) ketimpangan yang signifikan antara kemampuan bahasa Inggris reseptif dan produktif mahasiswa, dengan keterampilan berbicara menjadi hambatan terbesar; (2) dominasi kecemasan berbahasa (language anxiety) sebagai faktor psikologis yang menghambat praktik komunikasi nyata; serta (3) minimnya ruang ekologis berbahasa Inggris di lingkungan kampus dan kehidupan sosial mahasiswa. Penelitian ini merekomendasikan transformasi pendekatan pembelajaran menuju model English for Specific Purposes (ESP) berbasis hospitality, penguatan komunitas praktik berbahasa, dan kolaborasi institusional yang lebih intensif dengan industri perhotelan lokal.
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